Management

Do you prefer to live in a structured way, with a preference for making strong decisions, or do you prefer to live in a bit of flux, keeping your options open? If you like the structured life, you’re said to have Judgment or J, in the Myers-Briggs typology. If, on the other hand, you like a more flexible life, open to pleasures as you find them, you’re said to have Perception, or P. Someone whose preference is Judgment likes to decide things, often ahead of time—what to do, where to go, what...

To achieve this level of knowledge sharing, we had to change our whole style of operation. Like most companies founded right after World War II, we started out with the straightforward command and-control organization that came naturally to the people involved. For many years, we did very well. When customers presented issues too complex for individual customer representatives to resolve, we passed the problems to a team of experts with the required specialized skills. We would fly these highly educated...